Refund and Cancellation Policy

JN General Insurance Company Limited (JNGI) wants our customers to be completely satisfied with their purchase. If you change your mind about the insurance policy you have purchased you may request a cancellation of the policy at any time during the policy period.
JNGI reserves the right to cancel your policy for whatever reason, including but not limited to your failure to submit outstanding documentation to JNGI, and will notify you by giving you ten days’ notice by registered letter to your last known address. Your policy will be deemed cancelled upon the expiration of the notice period stipulated in the cancellation letter.


  • Cancellation Request

    Requests for cancellations must be made by the Policyholder at any JNGI Location across the island by delivering to us your Certificate of Insurance or any cover note.
  • Cancellation Charges

    JNGI will charge you for the time you have been on cover. There is a minimum charge that applies even if the request is made within 24 hours of purchase.
  • Refunds

    A cancellation may result in a refund of premium providing there has been no claim during the relevant period of insurance. You must return the Certificate of Insurance and any Cover Notes to us before a refund of premium can be made. Refunds will be credited to the credit card used to purchase the policy online. Refunds will be processed within seven business days of the request being received by JNGI.
  • Acceptance of this Refund and Cancellation Policy

    By purchasing your insurance policy on our website, you acknowledge that you have read this Refund and Cancellation Policy and that you agree with and fully accept its terms. JNGI reserves the right to change this Refund and Cancellation Policy at any time. Any changes to this Policy will become effective upon our posting of the revised Policy on the Site. Use of the Site following such changes constitutes your acceptance of the revised Policy then in effect.
Last updated: February 23, 2016

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